Shipping policy
Sigma Soles Shipping Policy
Last Updated: September 15, 2026
Sigma Soles ships sneakers, apparel, collectibles, and other products to customers within the United States.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays may begin processing on the next business day.
During high-volume releases, promotions, holidays, or other periods of increased demand, processing may take longer.
2. Shipping Methods
Sigma Soles may use USPS, UPS, or other available shipping carriers depending on the order, destination, package size, and shipping service selected at checkout.
Available shipping options and prices will be displayed during checkout.
Estimated delivery times provided by the carrier are estimates and are not guaranteed.
3. Shipping From Hawaii
Sigma Soles operates from Hawaii. Orders shipped to the continental United States may require additional transit time compared with shipments originating on the mainland.
Customers are responsible for reviewing the shipping option and estimated delivery information available at checkout before completing their purchase.
4. Shipping Rates
Shipping rates are calculated based on the applicable shipping method, destination, package characteristics, and other factors.
Sigma Soles may offer:
● Flat-rate shipping
● Carrier-calculated shipping
● Free shipping promotions
● Other shipping promotions or rates shown at checkout
Shipping charges will be displayed before the customer completes the order.
5. Tracking
Once an order has shipped, customers will receive tracking information when available.
Tracking information may take some time to update after the package has been accepted by the carrier.
Customers are responsible for monitoring their tracking information after shipment.
6. Delivery Delays
Sigma Soles is not responsible for delays caused by the shipping carrier, weather, natural disasters, holidays, customs, transportation disruptions, incorrect addresses, or other circumstances outside our control.
If a package is delayed, customers should first check the tracking information and contact the applicable carrier.
Sigma Soles will assist with shipping issues when reasonably possible.
7. Lost Packages
If a package appears to be lost in transit, Sigma Soles may work with the carrier to investigate the shipment or submit a carrier claim when appropriate.
A replacement or refund is not guaranteed while a package is still in transit or while a carrier investigation is ongoing.
8. Delivered but Missing Packages
If tracking shows that a package was delivered but you cannot locate it, please check:
● Your mailbox or delivery area
● Around your property
● With household members
● With neighbors
● With your building or property manager, if applicable
You should also contact the shipping carrier as soon as possible.
Once the carrier confirms delivery to the address provided at checkout, Sigma Soles is generally not responsible for packages that are subsequently lost or stolen.
9. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, contact Sigma Soles immediately.
We may be unable to change the address once an order has been processed or shipped.
If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order is reshipped.
10. Multiple Items
Orders containing multiple products may be shipped together or in separate packages depending on product availability, package size, and fulfillment requirements.
Customers may receive separate tracking numbers for items from the same order.
11. PO Boxes
Shipping availability to PO Boxes depends on the carrier and service selected.
USPS services may be used for eligible PO Box deliveries.
If a selected shipping method cannot deliver to the address provided, Sigma Soles may contact the customer to arrange an appropriate shipping option.
12. Signature Confirmation
Sigma Soles may require a signature upon delivery for certain high-value orders.
When signature confirmation is required, the customer is responsible for being available to receive the package or following the carrier’s instructions for delivery.
13. Shipping Damage
Customers should inspect their package immediately upon delivery.
If your package or product arrives damaged, contact Sigma Soles within 72 hours of delivery and provide photographs of the package, packaging materials, and product.
Do not throw away the packaging until the issue has been reviewed.
14. Order Cancellation
Orders may be canceled only if the cancellation request is received before the order has been processed or shipped.
Once an order has shipped, it generally cannot be canceled.
15. No Returns for Shipping Issues
Sigma Soles does not accept returns or exchanges simply because an order is delayed, the customer is unavailable for delivery, or the customer changes their mind after placing an order.
Issues involving an incorrect, damaged, defective, or materially misrepresented product will be handled according to our No Return Policy and applicable law.
16. Shipping Policy Changes
Sigma Soles reserves the right to modify this Shipping Policy at any time.
The policy in effect at the time of purchase will generally apply to that order, subject to applicable law.
17. Contact
If you have questions regarding shipping or your order, please contact Sigma Soles using the contact information provided on our website.
Please include your order number when contacting us.
Sigma Soles
All Sales Final.